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FAQs

General Questions | DocSmartz Professional | PDF Creator | Word to PDF | PDF to Word | Purchasing | Installing/Evaluating | Troubleshooting
Purchase Questions
Is my online order form secure?
  Yes, it is 100% secure.
   
Do I have to pay for the upgrades?
  No, all upgrades are free for our registered users.
   
Is tech support free?
  Yes, it's free for all.
   
What happens after I send in the order?
  You will receive an e-mail confirming your order shortly after sending the online order form.
   
Is purchase safe here?
  At DocSmartz, we use Secure Sockets Layer (SSL) technology for protecting your information. When giving your credit card number, SSL encrypts all personal information including your card number, name and address. With this encryption, only DocSmartz is allowed to decode your information.
   
How can you be sure any connection is Secure?
  Simply look at the lower right-hand or left-hand corner of your browser window after accessing a server. If you see an unbroken key or a closed lock (depending upon your browser), the SSL is active and your information secure. You can also double-check by looking at the URL line of your browser. When accessing secure server, the first characters of the site address will change from 'http' to 'https'.
   
What are the options to make payments?
 

The payment options for purchasing DocSmartz include Credit Card, Pay Pal, Bank Wire, Certified Bank Check and Western Union. View Payment Options for more details. For multiple orders, we accept phone orders.

   
Do I need to purchase DocSmartz again to upgrade from older version to latest version?
 

You don’t need to purchase DocSmartz again in order to upgrade to the latest DocSmartz 3.0 version. Just mail us at helpdesk@docsmartz.com requesting for latest version of DocSmartz.

   
Do you offer multiple License discounts? What is the minimum number to avail multiple License discounts?
 

DocSmartz offers volume licensing agreements to enable corporate, government, and academic organizations to receive significant discounts by purchasing DocSmartz software licenses in quantity. You need to apply for at least 5 licenses to qualify for this program. For more information, please fill our DocSmartz Volume Licensing Program (DVLP) form. Click here to fill the form. For multiple orders, we accept phone orders.

   
Can you ship me DocSmartz in a CD?
 

Special requests could be considered. An additional charge that includes the transportation charges and the shipping charges will apply depending upon the country of shipping. Usually Internet download is a much cheaper option.

   
When do I receive DocSmartz Registration Key?
 

As soon as you complete the purchase process and we receive the payment, the DocSmartz Registration Key and the link to download is sent via email.

   
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Mr. Mark Zoli
C.T.O.
Lemo Technologies
"We are particularly impressed by the quality of the product and their customer orientation."
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